Checking how you are – our wellbeing calls

Checking How You Are – Our Wellbeing Calls

 

Providing reassurance, connection and compassionate support when it’s needed most.
 
Staying safe and supported at home goes beyond emergency alarms and response services. For many people—especially those living alone, recovering from illness, or experiencing loneliness—regular contact can make a significant difference to their wellbeing. At Carelink, we understand that reassurance is just as important as emergency help, which is why we offer wellbeing calls: scheduled check-ins made by our trained staff at a time that works best for the individual.
 
These calls can be temporary or long-term, daily or weekly, and are always personalised to the needs of the person receiving them. Whether someone has recently come home from hospital, is coping with bereavement, is living with memory problems, or simply feels isolated, our wellbeing calls offer comfort, connection and a caring voice who checks that everything is okay.
 
In this article, we explain how these calls work, who they benefit, and why they have become such an important part of Carelink’s support for vulnerable adults.

 

What Are Carelink Wellbeing Calls?

 
A wellbeing call is a scheduled telephone check-in from one of our trained Carelink Operators. Unlike emergency pendant activations—when someone presses their alarm in an urgent situation—wellbeing calls are arranged in advance at a preferred time of day or week.
 
They are designed to:
 

• Provide reassurance,
• Offer routine contact,
• Pick up early signs that something isn’t right,
• Reduce loneliness and isolation,
• Support recovery and mental wellbeing,
• Help individuals feel more confident at home.

 
The frequency of calls is entirely flexible. Some people may need support for a short period, such as after leaving hospital, while others may benefit from long-term weekly calls as part of their regular routine.

 

Supporting Recovery After Illness or Hospital Stay

 
Coming home after a stay in hospital can feel overwhelming. People are often tired, weak or uncertain about managing daily tasks. During this period, having a friendly check-in can be incredibly reassuring.
 
Our team can arrange daily calls for a week or two, or longer if needed, to ask simple but important questions such as:
 

• “How are you feeling today?”
• “Do you have everything you need?”
• “Are you eating and drinking enough?”
• “Would you like us to arrange additional support?”

 
These calls help spot issues early, preventing setbacks and ensuring that the person feels supported every step of the way.
 

Emotional Support During Difficult Times

 
Life brings difficult moments, and periods of grief, anxiety or emotional strain can leave people feeling vulnerable and alone. A weekly wellbeing call can be a gentle source of comfort, reminding the individual that someone is thinking about them and checking how they are coping.
 
For many people, having a familiar voice to talk to can help:
 

• Ease feelings of loneliness,
• Provide stability during overwhelming periods,
• Encourage individuals to ask for help when needed,
• Reduce worry for family members who cannot visit daily.

 
Families often tell us that these calls bring immense peace of mind, especially when they live far away.
 

Supporting People With Memory Loss, Dementia or Learning Disabilities

 
A wellbeing call can be particularly valuable for individuals who struggle to recognise that their situation has changed. People living with dementia, memory issues or learning disabilities may:
 

• Forget to eat or drink,
• Become confused or disoriented,
• Not realise they feel unwell,
• Forget important appointments,
• Not remember to press their alarm.

 
Our staff get to know each individual’s voice, behaviours and routine. If something sounds unusual—perhaps the person seems confused, unusually quiet, distressed or unwell—our team can take appropriate action. This may include:
 

• Arranging additional support,
• Contacting family or friends,
• Alerting other services,
• Scheduling more frequent check-ins.

 
These calls form a critical safety net, especially when a person might not recognise the need for help themselves.
 

Working Closely With Local Support Organisations

 
Carelink works closely with a number of local organisations who support older and vulnerable people. These relationships mean we can coordinate help quickly when needed, including welfare checks, meal support, social contact or specialist services.
 
During difficult times, wellbeing calls allow us to identify when someone may need more than reassurance. Our close partnerships ensure that no one slips through the gaps.

 

Building Trust and Familiarity Over Time

 
One of the most meaningful benefits of wellbeing calls is the relationship they create. Many individuals look forward to their weekly call as part of their routine. Familiarity helps people feel comfortable sharing how they truly feel.
 
This personal connection helps:
 

• Reduce isolation,
• Build emotional resilience,
• Encourage people to talk about concerns,
• Spot early signs of physical or mental decline.

 
Over time, our Operators develop an intuitive sense of when something doesn’t sound right—and can intervene accordingly.
 

Picking Up Early Warning Signs

 
Because wellbeing calls create regular touchpoints, they help identify changes that might otherwise go unnoticed. We often pick up on:
 

• Changes in mood,
• Confusion or unusual behaviour,
• Difficulty speaking or responding,
• Signs of illness,
• Sudden silence or withdrawal,
• Environmental issues such as a cold home or lack of food.

 
This early detection can prevent small issues from becoming emergencies.
 

Affordable Peace of Mind

 
At just £1.00 per call, wellbeing check-ins are one of the most cost-effective support services available. For many families, this small cost provides enormous reassurance—especially when they cannot visit as often as they would like.
 
For individuals living alone, the benefit is even greater: a regular voice checking in, noticing concerns and making sure help is arranged if needed.
 

Could Wellbeing Calls Benefit You or a Loved One?

 
If you think these regular check-ins could help you or someone you care for, we encourage you to get in touch. Our team will discuss the frequency that suits the individual and create a schedule tailored to their needs.
 
Contact Carelink to find out more about our wellbeing calls and how they can provide reassurance, connection and peace of mind for only £1.00 per call.