Meet Our Team

Team Members

Meet the people who make Carelink NEL possible. Our team brings together experienced operators, installers, administrators and community-focused staff who work every day to keep vulnerable people safe, supported and connected. Each member plays a unique role in delivering a reliable, compassionate service to everyone who relies on us.

1. 

   Operators

   Operators

   Our team of Operators cover our control centre 24/7, 365 days including Christmas, New Year and Bank Holidays.  They are there to answer every call and help our customers.

2. 

   Installers

   Installer

   Jackie goes out to our customers homes and installs our telecare equipment, assessing that it meets their needs and making relevant changes where appropriate.

3. 

   Janet

   Installer / Operator

   Janet goes into the community talking to groups and individuals about the work of Carelink, promoting what we offer.

4. 

   Becky

   Finance officer

   Becky manages our day to day finances. She is responsible for dealing with collecting payments for our services from our customers and paying our suppliers.

5. 

   Leighanne

   Team Leader

   Leighanne  ensure all our administration is correct and up to date and help us manage various projects including our website.

6. 

   Jo

   Installer Administrator

   Jo manages all NEL Carelink enquiries from private customers or service providers. She arranges for Installers to visit people and manages any challenges customers are having with the equipment.

7. 

   Clark

   Team leader

   Clark ensures the control centre is staffed and supports the team to meet our quality standards

8. 

   Vickie

   Chief Executive Officer

   Vickie oversees the running of Carelink.