Privacy Policy

 

Last updated: 2025/11/27
Applies to: visitors and users of North East Lincolnshire Carelink website (https://www.carelinknel.co.uk) and any services provided via the website.

 

1. Who We Are

 

North East Lincolnshire Carelink (“we”, “us”, “our”) is a charity and limited company registered in the UK (Company No. 3047967, Charity No. 1046115) operating from Innovation Centre, Innovation Way, Europarc, Grimsby, DN37 9TT. Contact phone: 01472 312312; email: admin@care-link.org.uk carelinknel.co.uk

 

This Privacy Policy describes how we collect, use, store and share your personal data when you use our website and services.

 

2. Data We Collect

 

We may collect the following types of personal data:

 

  • Identity & contact data: name, email address, phone number, postal address (e.g. when you contact us, donate, or subscribe).

  • Transactional data: records of donations or payments, billing / payment information (if applicable).

  • Technical and usage data: IP address, browser type, device information, pages visited, time and date of visits, referral data, cookies and similar tracking data.

  • Communications data: any correspondence you send to us (e.g. via contact forms, email).

 

3. How We Collect Data

 

We collect your data when you:

 

  • Use our website (browsing, searching, interacting),

  • Contact us via phone, email or contact forms,

  • Make donations or other payments via the website,

  • Subscribe or sign up for services (if applicable).

 

We also automatically collect certain technical data via cookies / web-tracking when you visit our site.

 

4. Purpose & Legal Basis for Processing

 

We process your personal data for the following purposes:

 

  • To provide and maintain our services (e.g. telecare, contact, support).

  • To process donations or payments.

  • To communicate with you (e.g. respond to enquiries, send required information, updates).

  • To analyse website usage and improve our services, operations and website user experience.

  • To comply with legal obligations (accounting, reporting, regulatory compliance).

 

Where required under UK law (e.g. under the UK GDPR / Data Protection Act 2018), we rely on your consent or our legitimate interests as lawful bases for processing. Sprintlaw UK+1

 

5. Sharing and Disclosure

 

We will not sell or rent your personal data to third parties. We may share your personal data with third-party service providers only when necessary to deliver services (e.g. payment processors, IT / hosting providers, analytics providers), and only under strict contractual obligations to protect your data.

 

If required by law or in connection with legal claims or regulatory reporting, we may disclose your data to authorities, courts, or other official bodies.

 

6. Data Retention

 

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it — for example, to provide services, comply with legal obligations, or respond to enquiries. When data is no longer needed, we securely delete or anonymize it.

 

7. Security

 

We implement appropriate technical and organisational measures to protect personal data from unauthorized or unlawful processing, accidental loss, destruction, or damage.

 

8. Cookies and Tracking

 

We use cookies and similar technologies to collect technical and usage data. For details about our use of cookies — including how you can manage or disable them — please see our separate Cookie Policy below.

 

9. Your Rights

 

Where applicable under data protection law, you have the right to:

 

  • Access the personal data we hold about you;

  • Rectify inaccurate or incomplete data;

  • Request erasure of your data (“right to be forgotten”);

  • Restrict or object to processing;

  • Request data portability (if technically feasible);

  • Withdraw consent (where the processing relies on consent);

  • Lodge a complaint with the relevant supervisory authority (in the UK, the Information Commissioner’s Office — ICO). ICO+1

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time (e.g. when our practices change or to reflect changes in regulation). We will indicate the “last updated” date at the top. When material changes occur, we will inform you appropriately.

 

11. Contact Us

 

If you have any questions, concerns or requests regarding this Privacy Policy or data we hold about you — please contact us at:

 

  • Email: admin@care-link.org.uk

  • Phone: 01472 312312

  • Address: Innovation Centre, Innovation Way, Europarc, Grimsby, DN37 9TT