• The customer pays a small monthly fee knowing help is a button press away and for providing peace of mind for themselves and their family.
• We are local - our staff know the North East Lincolnshire area and understand the customer's life as they work with other local services. 
• We go the extra mile to make sure they are safe and well - we don't end the call until we know they have the help they need. 
• We care about our customers - we get to know them and their family and provide support.
• We are trusted - we have specific long term contracts with our local authority and health service to support the most vulnerable in North East Lincolnshire. 
• We provide a high quality service - we consistently meet our regulators highest level of service requirement. 

How we care about our clients

• We can ring daily after a hospital stay or fall to make sure the customer is OK. 
• We can ring to wish our customer a Happy Birthday if they wish. 
• With the customer's permission we can let the family know how they are and the family can contact us if they are worried about the customer. 
• If the customer is lonely or isolated we can arrange regular calls with us or other local organisations.

  

We are trusted and provide a high standard of service;

• We have been providing our service for over 25 years and we are well known in the local community as a trusted provider. 
• We continually meet the TSA's Platinum standard of service - the highest level from the national telecare regulatory body. 
• Our local Council and Health provider contract services from us for the most vulnerable in our community.