Our impact Our Benefits The customer pays a small monthly fee knowing help is a button press away and for providing peace of mind for themselves and their family. We are local - our staff know the North East Lincolnshire area and understand the customer's life as they work with other local services. We go the extra mile to make sure they are safe and well - we don't end the call until we know they have the help they need. We care about our customers - we get to know them and their family and provide support. We are trusted - we have specific long term contracts with our local authority and health service to support the most vulnerable in North East Lincolnshire. We provide a high quality service - we consistently meet our regulators highest level of service requirement. How we care about our clients We can ring daily after a hospital stay or fall to make sure the customer is OK. We can ring to wish our customer a Happy Birthday if they wish. With the customer's permission we can let the family know how they are and the family can contact us if they are worried about the customer. If the customer is lonely or isolated we can arrange regular calls with us or other local organisations. We are trusted and provide a high standard of service; We have been providing our service for over 25 years and we are well known in the local community as a trusted provider. We continually meet the TSA's Platinum standard of service - the highest level from the national telecare regulatory body. Our local Council and Health provider contract services from us for the most vulnerable in our community.