Our team

Vickie 

Control Centre Manager

Vickie oversees the running of Carelink.

"I have been with Carelink for 17 years. From answering emergency calls to wishing someone a happy birthday, no two days are the same. My role within Carelink is interesting and challenging whilst at the same time rewarding.

In my personal time I am learning to paddle board (spending more time in the sea than the board at the moment) love to be in the countryside or beside the sea. Enjoy riding my bike and a spot of gardening."

Clark

Team leader

Clark ensures the control centre is staffed and supports the team to meet our quality standards

Jo

Installer Administrator

Jo manages all NEL Carelink enquiries from private customers or service providers. She arranges for Installers to visit people and manages any challenges customers are having with the equipment.

"I have been with Carelink 15 years so have enjoyed a variety of roles over the years, taking calls, installing equipment & now mostly dealing with enquiries & referrals.  There is never a dull moment and never a day the same, it is a very interesting, varied, emotional & rewarding place to work knowing you are helping the community.  

Leighanne and Ceejay

Project Officers

Leighanne and Ceejay ensure all our administration is correct and up to date and help us manage various projects including our website.

"Hello, I'm Leighanne. 

Becky

Finance officer

Becky manages our day to day finances. She is responsible for dealing with collecting payments for our services from our customers and paying our suppliers.

"I’m Becky, I’ve worked at Carelink for 9 years, originally as the Finance Assistant but now as the Finance Officer. I love spending time with my family, walking or cycling. Also in my spare time, I play the Tenor Horn in a Brass Quartet and we collect donations for charity when we play."

Janet

Installer Promoter

Janet goes into the community talking to groups and individuals about the work of Carelink, promoting what we offer.

"My name is Janet and have worked for Carelink for 6years. I started as an operator , then went on to fitting the equipment in the client's homes, then to promoting Carelink.

Jackie
Installer
Jackie goes out to our customers homes and installs our telecare equipment, assessing that it meets their needs and making relevant changes where appropriate. 

"Hello my name’s Jackie and I’ve worked as a fitter at Carelink for 10 years."

Operators

Our team of Operators cover our control centre 24/7, 365 days including Christmas, New Year and Bank Holidays.  They are there to answer every call and help our customers.

Paul - "Hello, my name is Paul. In September 2021 I will be starting my 20th year with Carelink but still enjoy my job and there is always something new or interesting learn.

Angela - "Hi I’m Angie, I joined Carelink in 2009 as a Telecare operator. Initially I thought it would be a stop gap until I found another job, 11 years later I am still here and loving it, being part of the Carelink team is like having a second family. The job is very varied from assisting emergency help to calling people for a friendly chat.  I am an amputee but this does not prevent me from helping others. I enjoy spending time with my family and hope to visit my Son in Australia very soon. I also enjoy planting up the baskets and tubs for a colourful garden to relax in during the summer months."

Phil - "I have worked at Carelink for 3 years now. I enjoy helping people when they are at their most distressed. Outside of work I enjoy travelling with my wife and socialising with friends."  

Kay - "I've worked  for Carelink  for 4 and a half years, I was a carer for 17 years before  working here, and think that helps me support  our Clients when talking to them.

Sandra - "I have worked at Carelink for 2 years after being a nurse for 37 years. I enjoy working there as all the calls are different and you have to be on your toes with what help or advise is needed.

Steve - "I've been with Carelink now for two years and I'm employed as an Operator/Installer. I really enjoy my work and take pride in keeping our client's safe at home. I'm married and have two grown up children. When I'm not at work I like to be on my pushbike; I also enjoy gardening and cooking. "

Tracey - "I have worked at Carelink for 18 months now and enjoy my job.  The team are good to work with which always helps.  Things I like to do outside work include the cinema, spending time with my children and grandchildren, eating out with friends and a visit to an ice cream parlour"

Keata - "I have been at Carelink for 2 years, My favourite part of working at CareLink is being able to feel like I have been a help to someone. My hobbies include cooking - trying new recipes. Reading and socialising with my friends."

Lynn - "My name is Lynn , Ive worked at care link since June 2019, after working for many years as a home carer."

Jo - "I joined Carelink in March 2020. I find the role very rewarding as we can support clients to remain in their own homes and continue to be independent. I enjoy the outdoors: camping, hiking, cycling and paddle boarding."

Kate - "I'm Kate, I was born and bred in Cleethorpes and have returned to help look after my parents after 30 years of living and working abroad. I really enjoy being part of the brilliant Carelink team & helping our clients and their families."

Jasmin - "I started Carelink in October 2020. I like my job because each client and their needs are different, you never know what your going to get next. Outside of work I enjoy spending time with my Son and horses."

Ceejay - "I have been at Carelink for 8 months. I find my job very interesting due to the many different scenarios we come across and being able to work with the client towards a desired outcome is very rewarding. My hobbies outside of work include crafting and making memories with my children."

Patricia Deer

Volunteer

Pat will contact our customers to provide reassurance calls and update their details