Our team

NEL Carelink is a charity registered with the Charities Commission (Number 1046115). This means that we are overseen by a Board of Trustees.

Our current Trustees are –

Chair & Secretary - Steve Wakefield
Vice Chair - Cllr Margaret Cracknell – NELC Cllr
CarePlus group - Sylvia Leary
Volunteer - Lesley Lee
LH Homes - Denny Batty
Friendship at Home - Julie Rigby

Our Trustees provide governance and ensure that we meet our charitable aims.

Our Mission

Keeping vulnerable people safe and well through innovative practices and technological approaches by providing a link to their wider community.

Our Vision

Enabling vulnerable people to lead safe and independent lives in their community

Our Charitable Objects (the purpose of the charity)

NEL Carelink uses practical and technological solutions to support vulnerable people to lead independent lives, feeling safe and well in their community

The NEL Carelink Team

We have a team of over 20 members of staff. Our team are based in Grimsby and are involved in the running of NEL Carelink. This ensures we can provide our installation and 24/7 monitoring centre. Our team include;

	Vickie Control Centre Manager Vickie oversees the running of Carelink. "I have been with Carelink for 17 years. From answering emergency calls to wishing someone a happy birthday, no two days are the same. My role within Carelink is interesting and challenging whilst at the same time rewarding."
	Clark Team leader Clark ensures the control centre is staffed and supports the team to meet our quality standards
	Jo Installer Administrator Jo manages all NEL Carelink enquiries from private customers or service providers. She arranges for Installers to visit people and manages any challenges customers are having with the equipment. "I have been with Carelink 15 years so have enjoyed a variety of roles over the years, taking calls, installing equipment & now mostly dealing with enquiries & referrals. There is never a dull moment and never a day the same, it is a very interesting, varied, emotional & rewarding place to work knowing you are helping the community."
	Leighanne and Ceejay Project Officers Leighanne and Ceejay ensure all our administration is correct and up to date and help us manage various projects including our website. "Hello, I'm Leighanne. I have worked at Carelink for 4 and a half years and love it! It is a very rewarding job and certainly keeps you on your toes. I do a variety of jobs within Carelink from answering emergency calls, installing equipment in clients' homes as well as working alongside Jo with installation and admin tasks."
	Becky Finance officer Becky manages our day to day finances. She is responsible for dealing with collecting payments for our services from our customers and paying our suppliers. "I’m Becky, I’ve worked at Carelink for 9 years, originally as the Finance Assistant but now as the Finance Officer."
	Janet Installer Promoter Janet goes into the community talking to groups and individuals about the work of Carelink, promoting what we offer. "My name is Janet and have worked for Carelink for 6years. I started as an operator , then went on to fitting the equipment in the client's homes, then to promoting Carelink. I also am involved in the later Life partnership along with Age uk and Friendship at home. Every day is different with lots of variety."
	Jackie Installer Jackie goes out to our customers homes and installs our telecare equipment, assessing that it meets their needs and making relevant changes where appropriate. "Hello my name’s Jackie and I’ve worked as a fitter at Carelink for 10 years."
	Operators Our team of Operators cover our control centre 24/7, 365 days including Christmas, New Year and Bank Holidays. They are there to answer every call and help our customers. Paul - "Hello, my name is Paul. In September 2021 I will be starting my 20th year with Carelink but still enjoy my job and there is always something new or interesting learn." Angela - "Hi I’m Angie, I joined Carelink in 2009 as a Telecare operator. Initially I thought it would be a stop gap until I found another job, 11 years later I am still here and loving it, being part of the Carelink team is like having a second family. The job is very varied from assisting emergency help to calling people for a friendly chat." Phil - "I have worked at Carelink for 3 years now. I enjoy helping people when they are at their most distressed." Kay - "I've worked for Carelink for 4 and a half years, I was a carer for 17 years before working here, and think that helps me support our Clients when talking to them." Sandra - "I have worked at Carelink for 2 years after being a nurse for 37 years. I enjoy working there as all the calls are different and you have to be on your toes with what help or advise is needed." Steve - "I've been with Carelink now for two years and I'm employed as an Operator/Installer. I really enjoy my work and take pride in keeping our client's safe at home." Tracey - "I have worked at Carelink for 18 months now and enjoy my job. The team are good to work with which always helps." Keata - "I have been at Carelink for 2 years, My favourite part of working at CareLink is being able to feel like I have been a help to someone." Lynn - "My name is Lynn , Ive worked at care link since June 2019, after working for many years as a home carer." Jo - "I joined Carelink in March 2020. I find the role very rewarding as we can support clients to remain in their own homes and continue to be independent." Kate - "I'm Kate, I was born and bred in Cleethorpes and have returned to help look after my parents after 30 years of living and working abroad. I really enjoy being part of the brilliant Carelink team & helping our clients and their families." Ceejay - "I have been at Carelink for 8 months. I find my job very interesting due to the many different scenarios we come across and being able to work with the client towards a desired outcome is very rewarding."
	Patricia Deer Volunteer Pat will contact our customers to provide reassurance calls and update their details

Latest

Consider a Keysafe!

We would recommend people having a keysafe fitted when they have telecare as it allows us to let emergency services access the home without the need to break down the door. We are able to arrange fitting for the keysafe with our partners the voluntary organisation Empower who fit on our behalf. We only use keysafe’s recommended by the Police and that are robust.
Checking how you are - our wellbeing calls

Do you know that as well as providing our units for contacting us due to falls, illness, worry, we can also keep in touch with people, ringing them on a regular basis. We can provide peace of mind and a listening ear on a daily / weekly basis during periods of crisis or worry.
Thank You NELC

Thank you NELC for supporting Carelink with 2 grants in 2021. This helped local people who have been affected by Covid 19 and the lockdowns to receive telecare equipment and telephone support.
Our products and services

NEL Carelink provides a range of equipment which we monitor including – the basic pendant, smoke detectors, C02 detectors, flood sensors, pill dispenser, impact / falls sensor, epilepsy sensor, keysafe. We can install these for you.

Our products and services

NEL Carelink provides a range of equipment which we monitor including – the basic pendant, smoke detectors, C02 detectors, flood sensors, pill dispenser, impact / falls sensor, epilepsy sensor, keysafe. We can install these for you.
What we do

NEL Carelink provide an installation service, tailored to your needs, a pendant and range of equipment which can support you to remain independent in your home as well as befriending/welfare calls.
Our Benefits

NEL Carelink is a telecare provider and monitoring centre who provide peace of mind knowing we are good value, have highlight qualified staff, answer calls promptly. We care about the people we support and are trusted by the Council and health to provide services to them as well as meeting our regulators high standards.
Our team

NEL (North East Lincolnshire) Carelink’s Trustees, our aims and purpose and details of the team who support you to remain independent in your home.
Digital Appeal

NEL Carelink is replacing our analogue telecare equipment with improved digital units which will be faster and more secure. Donate to us to help us with our replacement programme.
Jobs/Volunteering opportunities
Our policy for equality & diversity

NEL Carelink treat everyone we support and work with as individuals. We respect that we are all different and will do all we can to ensure the service you receive takes into account your needs as well as protected characteristics as defined by the Equalities Act.
The difference we make

NEL Carelink supports up to 3000 people in North East Lincolnshire to remain independent through using telecare. We answer over 130,000 calls a year and arrange emergency services including ambulances, fire services and contact family/carers to make sure people are safe and well.
Consider a Keysafe!

We would recommend people having a keysafe fitted when they have telecare as it allows us to let emergency services access the home without the need to break down the door. We are able to arrange fitting for the keysafe with our partners the voluntary organisation Empower who fit on our behalf. We only use keysafe’s recommended by the Police and that are robust.
Getting in touch

NEL Carelink can be contacted on 01472 312312 or emailed [email protected] or fill out our referral form for us to contact you to receive advice about telecare here in North East Lincolnshire.

Digital Appeal

Help us to start our telecare unit replacement programme ready for 2025. We have 3000 units in people’s home that need replacing before the national analogue telephone switch-off in 2025. Our government’s plan to make everything digital means our units need to be digital too. The new digital units will work faster but are 3 times more expensive then analogue ones. Altogether the cost of this swap will be £450,000 and will take a number of years. Read more

Donate