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North East Lincolnshire Carelink

Phone - 01472 312312
Email - [email protected]

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Our products and services

Installation

  • For £50 we can visit the individual's home and fit the unit. We explain and show the customer how to use the equipment. 
  • For £30 it can be collected and fitted by the customer or their family/carers. We can be available by phone to help. 
  • For £30 we can drop it off at the individual's property. 

Equipment & Services

The basic pendant – fitted on the wrist or around the neck is £4.80 weekly (£21 monthly).

In the unlikely event of any issues with the equipment we will update or replace them – if the equipment is lost there is a charge.

We can offer packages of support including:

  • Regular (daily/weekly) calls to check the client is OK at 50p a call.
  • Additional equipment is available for purchase – smoke detectors/falls detectors, wanderer alerts, pay a one-off full charge for each piece of equipment added. Equipment that can help includes:
keysafe unit Keysafes - Installed outside the front/back door, they allow people that have prior permission to access to the key to the home if the client struggles to get to the door.  Typically, people tell carers, family / friends the personal code and they can use the keysafe box to access the house key and come into the home without the client having to get up.  Carelink can keep details of the code and if emergency services are needed, Carelink can tell whoever attends the code, ensuring the client can get help quickly but also without doors having to be broken into. We can provide and install the keysafe and the keysafes we use meet tough safety standards and are police approved. 

smoke detector

Smoke Detector – Linked directly to our monitoring centre if a fire starts we will be informed and we can contact the customer to clarify if it’s a false alarm, or call the fire brigade to manage the fire.

carbon monoxide detector

Carbon Monoxide detector – Linked to our monitoring centre, we will be informed if the property has a carbon monoxide leak. We will contact Transco, our local gas board, to attend to assess and fix the situation. 

falls wrist pendant

Falls detector – When the device records an impact the detector will contact our monitoring centre and we can check if the customer is Ok and arrange to get help if necessary. This is useful for people with memory issues who can forget to press their pendant if they fall.

door contacts

Wanderer alert – A device for individuals with memory problems who go out at all times and may get lost.  They are attached to the front and back door which if opened will notify our monitoring centre and we can check if the person leaving is Ok and notify family who can check on them.

pill dispenser

Pill dispenser – For individuals who get confused taking their tablets.  Like a blister pack, the tablets are put into the device by a designated person in set day / time sequences and an alarm sounds to remind them to take the tablets for that day.  If they are not taken then the monitoring centre is notified and we can prompt the client to take their tablets.

epilepsy monitor

Epilepsy sensor – Specifically designed for those with epilepsy, it will monitor if a person is having a seizure and inform the control centre who can check if the person needs any further assistance.

flood detector

Flood Sensor – Is placed beside the bath or sinks and will sound an alarm if water spills over.  Useful for people with dementia / memory issues who may turn on taps and then forget to turn them off.  It can reduce the impact of flooding occurring in the home.

Contact Us

Published: 24th June, 2021

Updated: 8th May, 2022

Author: Ceejay Liles

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Latest

  • Consider a Keysafe!

    Consider a Keysafe!

    We would recommend people having a keysafe fitted when they have telecare as it allows us to let emergency services access the home without the need to break down the door. We are able to arrange fitting for the keysafe with our partners the voluntary organisation Empower who fit on our behalf. We only use keysafe’s recommended by the Police and that are robust.

  • Checking how you are - our wellbeing calls

    Checking how you are - our wellbeing calls

    Do you know that as well as providing our units for contacting us due to falls, illness, worry, we can also keep in touch with people, ringing them on a regular basis. We can provide peace of mind and a listening ear on a daily / weekly basis during periods of crisis or worry.

  • Thank You NELC

    Thank You NELC

    Thank you NELC for supporting Carelink with 2 grants in 2021. This helped local people who have been affected by Covid 19 and the lockdowns to receive telecare equipment and telephone support.

  • Our products and services

    NEL Carelink provides a range of equipment which we monitor including – the basic pendant, smoke detectors, C02 detectors, flood sensors, pill dispenser, impact / falls sensor, epilepsy sensor, keysafe. We can install these for you.

Most read

  • Our products and services

    NEL Carelink provides a range of equipment which we monitor including – the basic pendant, smoke detectors, C02 detectors, flood sensors, pill dispenser, impact / falls sensor, epilepsy sensor, keysafe. We can install these for you.

  • What we do

    NEL Carelink provide an installation service, tailored to your needs, a pendant and range of equipment which can support you to remain independent in your home as well as befriending/welfare calls.

  • Our Benefits

    Our Benefits

    NEL Carelink is a telecare provider and monitoring centre who provide peace of mind knowing we are good value, have highlight qualified staff, answer calls promptly. We care about the people we support and are trusted by the Council and health to provide services to them as well as meeting our regulators high standards.

  • Our team

    NEL (North East Lincolnshire) Carelink’s Trustees, our aims and purpose and details of the team who support you to remain independent in your home.

  • Jobs/Volunteering opportunities

  • Digital Appeal

    Digital Appeal

    NEL Carelink is replacing our analogue telecare equipment with improved digital units which will be faster and more secure. Donate to us to help us with our replacement programme.

  • Who we are

  • Our policy for equality & diversity

    NEL Carelink treat everyone we support and work with as individuals. We respect that we are all different and will do all we can to ensure the service you receive takes into account your needs as well as protected characteristics as defined by the Equalities Act.

  • Checking how you are - our wellbeing calls

    Checking how you are - our wellbeing calls

    Do you know that as well as providing our units for contacting us due to falls, illness, worry, we can also keep in touch with people, ringing them on a regular basis. We can provide peace of mind and a listening ear on a daily / weekly basis during periods of crisis or worry.

  • Consider a Keysafe!

    Consider a Keysafe!

    We would recommend people having a keysafe fitted when they have telecare as it allows us to let emergency services access the home without the need to break down the door. We are able to arrange fitting for the keysafe with our partners the voluntary organisation Empower who fit on our behalf. We only use keysafe’s recommended by the Police and that are robust.

Digital Appeal

Digital Appeal

Help us to start our telecare unit replacement programme ready for 2025. We have 3000 units in people’s home that need replacing before the national analogue telephone switch-off in 2025. Our government’s plan to make everything digital means our units need to be digital too. The new digital units will work faster but are 3 times more expensive then analogue ones. Altogether the cost of this swap will be £450,000 and will take a number of years. Read more

Donate Fundraise

Published: 19th March, 2015

Updated: 13th August, 2021

Author:

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NEL Carelink
Centre 4
17a Wootton Road
Grimsby
DN33 1HE


Phone - 01472 312312
Email - [email protected]

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NEL Carelink is registered with the charity commission - Charity no. 1046115 and is a limited company  - Company No. 3047967